Manual Fix for loading eXplorer Test Pad on Win 8 and 8.1 with Chrome 35

Overview

If you are using Win 8 or Win 8.1, you may have an issue launching integrated qTest eXplorer Test Pad on Chrome, particularly Chrome version 35.0.1916.114. Visit site Chrome version to know what Chrome version you are using.

The latest update of Chrome affects its ability to launch applications on some Windows 8 and Windows 8.1 computers, because the protocol handling request is not registering within Chrome. (For the technical verification, you can find the bug report at Chromium Google Code project). This issue will be fixed in Chrome version 35.0.1916.150.

You can either switch to other web browsers to run qTest. If you want to user Chrome, you can manual fix it on Chrome using following instruction

Instruction

  1. Quit Chrome. Check in Task Manager >> Processes to make sure no process of chrome.exe is running.
  2. Press 10.pngWindows key +R  to open the Run dialog
  3. Copy and paste %LOCALAPPDATA%\Google\Chrome\User Data into search field of Run dialog box >> Press OK or Enter.

    7.png

  4. In the User Data folder for Chrome, copy Local State file to backup for later reversion if needed. Then open Local State file with Notepad to edit
  5. Search for term protocol_handler in the Local State file. You can use Ctrl + F to find it quickly.

    8.png

  6. Add a comma after the last item listed, then press Enter to add a new line
  7. Type “qtestexplorer”: false. Make sure it is still within the excluded_schemes bracket.

    9.png

  8. Save the edited Local State file
  9. Restart Chrome and aunch the Test Pad