Frequent Mistakes When Submitting to Defect Trackers

This guide aims to help you overcome some frequent mistakes.  If none of these solutions work for you, submit a ticket or email us at We’re here to help.

Here are some typical issues encountered while submitting bugs to your preferred tracker:

1 - Input Wrong URL and/or Username 

We should note that there are two different types of Web URL, one for GUI (Graphic User Interface) and one for Web Service. In many cases, their appearances look alike. Take this case as an example:

The URL for web service schema depends on the way your IT administrator is setup. The common schema is http://yourserver:portnumber . Contact them to get the correct URL for web services. 

Some defect trackers prefer you to either use your username or email when connecting.  Make sure that you using the correct credentials, for example:

  • Username - johnsmith1
  • Email -
  • Note: Also please make sure the username & password you put on settings dialog is the ones you can use to login to the web interface.

2 - Incorrect Mapping of Defect Data

VersionOne Example:
When submitting a defect to VersionOne through Desktop Explorer, the Summary/Trace Steps are not placed in the correct field in the VersionOne defect. The steps are placed in the “Description” section rather than the “Steps to Reproduce” section.

Note: This mapping can be resolved by selecting the "Native" option when connecting to a defect trackers.  Learn more about submitting defects to other trackers at Defect Tracking Systems.

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