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Harvesting Logs for Support

If you experience technical issues related to qTest OnPremise, our support team may ask you to harvest logs for qTest and/or Sessions for further investigation. Please follow the instructions below depending on the type of server on which qTest and Sessions are installed:

Windows Server

qTest

  1. Go into the qTest installation folder and run LogHarvester.exe
  2. Then, zip the HarvestedLogs folder and send the zip file as an attachment to support@qasymphony.com.

Sessions

  1. Go into the Sessions installation folder and run LogHarvester.exe
  2. Then, zip the folders that appear in the popup window and send the zip file as an attachment to support@qasymphony.com

eXplorer

  1. Collect all the log files inside these folders:
    • C:\qTest eXplorer Integrated\Shared\
    • C:\Users\%USERNAME%\AppData\Local\QASymphony\qTest eXplorer Integrated\
      Note:
      %USERNAME% is a system environment variable and will be populated automatically by File Explorer
      AppData is a hidden folder by default
  1. Zip the files and send it to support@qasymphony.com

Linux Server

The instructions are the same for both CentOS and Ubuntu:

A. Regular deployment 

qTest 

  • Zip this folder and send to support@qasymphony.com as an email attachment: INSTALLATION_FOLDER/qtest-linux-x.x.x/qtest/logs 

Sessions 

  • Zip this folder and send to support@qasymphony.com as an email attachment:  INSTALLATION_FOLDER/sessions-linux-x.x.x/explorer-api/logs

B. Docker deployment

All the log can be found inside the default directory: /var/log/qasymphony/



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