If you experience technical issues related to qTest OnPremise, our support team may ask you to harvest logs for qTest and/or Sessions for further investigation. Please follow the instructions below depending on the type of server on which qTest and Sessions are installed:
Windows Server
qTest
- Go into the qTest installation folder and run LogHarvester.exe
- Then, zip the HarvestedLogs folder and send the zip file as an attachment to support@qasymphony.com.
Sessions
- Go into the Sessions installation folder and run LogHarvester.exe
- Then, zip the folders that appear in the popup window and send the zip file as an attachment to support@qasymphony.com
eXplorer
- Collect all the log files inside these folders:
- C:\qTest eXplorer Integrated\Shared\
- C:\Users\%USERNAME%\AppData\Local\QASymphony\qTest eXplorer Integrated\
Note:
%USERNAME% is a system environment variable and will be populated automatically by File Explorer
AppData is a hidden folder by default
- Zip the files and send it to support@qasymphony.com
Linux Server
The instructions are the same for both CentOS and Ubuntu:
A. Regular deployment
qTest
- Zip this folder and send to support@qasymphony.com as an email attachment: INSTALLATION_FOLDER/qtest-linux-x.x.x/qtest/logs
Sessions
- Zip this folder and send to support@qasymphony.com as an email attachment: INSTALLATION_FOLDER/sessions-linux-x.x.x/explorer-api/logs
B. Docker deployment
All the log can be found inside the default directory: /var/log/qasymphony/