If you experience technical issues related to qTest OnPremise, our support team may ask you to harvest logs for qTest and/or Sessions for further investigation. Please follow the instructions below depending on the type of server on which qTest and Sessions are installed:
For 8.7 Deployments and above
A. qtestctl for Windows and Linux (Non-Docker) - This deployment model has the same structure for Linux and Windows, to collect log, go to qtestctl folder and collect these folder:
Manager: ./manager/build/tomcat/logs
Session: ./sessions/build/sessions/logs
Insights: ./insights/build/insights-etl/logs
./insights/build/insightsscheduler/Log
./insights/build/tomcat/logs
./insights/build/tomcat/webapps/ROOT/ErrorLog
B. Linux - Docker - Find logs for all apps at /var/log/qasymphony
For 8.4 or earlier Deployments
Windows Server
qTest
- Go into the qTest installation folder and run LogHarvester.exe
- Then, zip the HarvestedLogs folder and send the zip file as an attachment to support@qasymphony.com.
Sessions
- Go into the Sessions installation folder and run LogHarvester.exe
- Then, zip the folders that appear in the popup window and send the zip file as an attachment to support@qasymphony.com
Linux Server (Non-Docker)
The instructions are the same for both CentOS and Ubuntu:
qtest: Zip this folder and send to support@qasymphony.com as an email attachment: INSTALLATION_FOLDER/qtest-linux-x.x.x/qtest/logs
Sessions: Zip this folder and send to support@qasymphony.com as an email attachment: INSTALLATION_FOLDER/sessions-linux-x.x.x/explorer-api/logs
Linux (Docker Deployment) - All the logs can be found inside the default directory /var/log/qasymphony/
For Desktop Explorer
Click here to obtain instructions on how to collect logs from your machine.